These Terms of Service ("Terms") govern your use of the CLM One platform operated by CLM One ("we", "our", or "us"). By creating an account or using the platform, you agree to these Terms.
You must be at least 18 years old and have authority to bind your organisation to these Terms. The platform is intended for legal professionals and organisations managing contracts and related legal operations.
You are responsible for maintaining the confidentiality of your credentials and all activity under your account. Notify us immediately at support@clmone.com if you suspect unauthorised access. You may not share accounts or use the platform on behalf of a third party without their authorisation.
You agree not to:
Access to paid features requires a subscription. Fees are billed in advance on a monthly or annual basis. All fees are non-refundable except where required by law or as stated in our refund policy. We reserve the right to change pricing with 30 days' written notice. Continued use after a price change constitutes acceptance of the new fee.
CLM One provides tooling to help you manage and record IOLTA trust account transactions. You remain solely responsible for compliance with applicable bar rules, ethics regulations, and jurisdiction-specific IOLTA requirements. CLM One does not hold, process, or transmit client funds; the platform is a record-keeping and workflow tool only.
You retain full ownership of all data, documents, and content you upload to CLM One. You grant us a limited licence to store, process, and display your content solely to provide the service. We will not use your content to train AI models without your explicit consent.
We treat all data you store on the platform as confidential. Our staff access your data only when necessary to provide support or as required by law, and only under strict internal controls. See our Privacy Policy for full details.
We target 99.9% monthly uptime for the core platform. Scheduled maintenance will be communicated with at least 24 hours' notice. Support is available via email during business hours. We do not guarantee specific response times under the free tier.
You may cancel your account at any time from your account settings. We may suspend or terminate your account for material breach of these Terms, non-payment after a 14-day cure period, or if continued access poses a security risk to other users. Upon termination, you may export your data for 30 days before it is deleted.
To the fullest extent permitted by law, our total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
These Terms are governed by the laws of the jurisdiction in which CLM One is incorporated, without regard to conflict-of-law principles. Any disputes shall be resolved by binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction.
We may update these Terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance.
For questions about these Terms, contact us at legal@clmone.com.